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Returns

Art is something you fall in love with.  If you don't love it, please return it.  Keep reading for details and return instructions.

Return Policy

We are persnickity about quality.  We spend a lot of time ensuring our photos, print media, and printing processes are top notch.  If you are not 100% satisfied with your purchase you can return it within 30 calendar days of receipt for a free replacement.  Shipping charges will not be refunded.

Damaged Returns Process:

If your product is damaged or defective upon arrival in any way, we will replace it ASAP and hassle-free within 30 days of receipt.

  • Take a digital photo of the damage to the product.  If the shipping container it arrived in was also damaged, take a photo of the container too.
  • Send an email to snowglobalimages@gmail.com and include:
    • Photos of the damage/defect
    • Your name, address, phone number, and order number
    • Tracking number or shipping ID
    • A brief description of the reason for the return
  • You will recieve an email from us within 24-48 hours confirming that your return is being processed.
  • If your return is approved based on the photos, we will send you a replacement right away and notify you of the details.
  • If the damage/defect is not apparent in the photos, you may need to return the item at your expense before we can send a replacement.  We strongly recommend tracking and insuring your shipment with your shipping carrier.

Regular Returns Process:

If you don't love your art, you may return it for a full refund of the product cost (excluding shipping charges) within 30 days of receipt.

  • Send us an email at snowglobalimages@gmail.com and include the following:
    • Your name, address, phone number, and order number
    • A brief description of the reason for the return
  • You will recieve an email from us within 24-48 hours confirming your return with an attached return form.
  • Ship your product back to us in the original packaging and enclose the return form.  We strongly recommend obtaining a tracking number and insurance from your shipping carrier.
  • Return Address:

Snow Global Images

1917 Elka Lane

Madison, WI 53704

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

100% Satisfaction Guarantee

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

So glad you are interested in our materials! Please read all about them on our materials page.

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